RM
Rofhiwa M
1 reviews | Active since Oct 2010
06 Dec 2019, 20:20
Pathetic service at Centurion Lifestyle center
Centurion Lifestyle centre is so pathetic, I have place an order before 6PM now is 8:05 PM and I still havent receive my order. they have no communication none whatsoever, if they want us to select a different Pizza place they should just say so because really its so very pathetic service, I have phone several times being told its coming, sometimes when I phone I am told to press option 2 which no one ever picks up. the way they are handling things its them telling us to never buy from them anymore.
Its not the first time experiencing this at the lifestyle center branch today they just went too far, if i had not pay online I was not gonna pay for it.
I am soo disgusted and exasperated at the same time..
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 12:42Hi Rofhiwa
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 12:42
Official
Hi Rofhiwa
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team