Pathetic service

I placed an order at 18h14 and it's 19h27 I'm still waiting. When I track the order on the app is shows received. I called the Call Centre, got through to Nomsa, she told me the driver is out for delivery already. I asked what time did the driver leave the restaurant she said the tracker is not working so she can't answer that question.

Is it normal to wait for so long for food, she said drivers take a lot of orders hence the delay. Is it my problem? It's an hour and 15 minutes counting .. really Debonairs? I just received a call now at 19:39 a Debonairs driver asking me if I've received my order, what incompetence is this?

So when was this Pizza prepared and how will it be by the time it arrives? Are we getting this service cause we are in Soweto .. is it because we are black people? I'm confused and trying to make sense of this type of service.

Nomsa from Call Centre said the order is out and now I receive a call asking if I've received my food .. the app states the food has been received .. so you can't track your own drivers?

The drivers calls me again to say some of the drivers took my order. He keeps on addressing me as sir after I've told him first time around that I'm not a sir. He is asking me how am I paying .. what is the app for if I may ask?

The manager from Debonairs just gave me a call now .. a third call asking me if I have received my order .. I'm so annoyed right now.

It's 19:49 still no food .. still counting .. ok .. I give up. I tried calling *** no answer .. I called the cellphone number the driver called me from which is *** they are both not answering.

After a few minutes I get a call back from Maponya mall at 20h18 not sure who called me but confirming that the order is on it's way .. I then asked the guy to provide me with Debonairs complaints contact details, he handed over the phone to Daniel. Daniels confirms that the details are under number the Debonairs box. I asked him why doesn't he know the compaints details he said to me .. he just stated with the company he doesn't know the contact details. I asked what is his position at the store and he said he manages the store so it means you don't train your managers?

It's at 20h30 still waiting for my order .. I called the *** 7 times and they didn't pick up. I also called the *** no answer. I'm calling the call centre if all fails I'll drive to Maponya to buy food somewhere else. I tried to call the call centre it's closed.

I've been waiting for food for almost 2 hours, Daniel is not picking up anymore after he said my food is coming. I want an apology from Danile and I need to know why don't you train your managers.

I received a call at 21h00 from the driver, he hooted at the wrong house and turned back to the restaurant to give me a call. He took my right address .. I'll be patiently waiting. Finally my Pizza arrived at 21h07 .. what a long wait.