AP
Alveera P
1 reviews | Active since Aug 2019
13 Dec 2019, 21:49
Pathetic service
Ordered online at 19:22 and it is now 21:44, I've contacted the call centre about 4 times with them having to tell me that the driver is on the way!! I asked to speak to the manager twice, she said she was going to phone the driver and get back to me! Eventually the order got delivered, the pizza came and the coke was forgotten!!! No call came whatsoever! Is this the poor and terrible service that debonairs provides especially to customers that pay online??? This is absolutely ridiculous, Debonairs should cancel their pathetic delivery service!!
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Debonairs Pizza's replyOfficial
16 Dec 2019, 10:35Hi Alveera
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please send us the branch name. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please send us the branch name. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 10:35
Official
Hi Alveera
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please send us the branch name. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please send us the branch name. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team