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Simphiwe X

1 reviews | Active since Nov 2012

23 Sept 2016, 21:24

Pathetic service

<p>I have never been so angry, I have ordered food 2 hours ago at 7.15pm and now it 9.15pm, and I haven't received my food. When I called again at 9.16 the lady who picked up my calls says my order it still in the store and they is no driver have been allocated yet. After 3 hours, is this a joke oh something? </p> <p> </p> <p>It bedtime right now my family supposed to be getting ready for to go to bed and we are seating here looking at each other starving.</p> <p> </p> <p>I will never ever order food from you guys ever again. </p> <p> </p> <p>Nxa</p>

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Replies (2)
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Simphiwe X's update23 Sept 2016, 22:32
Reviewer Update

Well guess what, I ended up driving to get my food, it was after 2 hours they decided to tell me that they is no drivers but when I got there at the outlet 3 drivers at 9.45pm where ready to go home.

Debonairs Pizza
Debonairs Pizza's reply27 Sept 2016, 14:51
Official

Good day

Thank you very much for taking the time to report your experience with our Blue Hills ,Midrand Crossing . Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)