FG
Fathima G

1 reviews | Active since Jun 2016

16 Jun 2016, 15:53

Pathetic service

<p>I ordered pizza at Debonairs sparks road online at 2.30 and asked for it to be delivered at 4. I called at 4.15 to enquire about my order and why it was not delivered at 4. The lady that answered the phone said my order is on its way which I think was a lie. I made 6 calls to them and at 4.40 I asked to speak to the manager . He told me the driver is on his way. I was really frustrated coz my children and I are fasting and the pizza is still not here. I kept on phoning and took off with the manager and said if it's not here by 5.00 I am cancelling the order. The driver arrives at 5.05..1 minute before we break fast. I regretted ordering the pizza coz it caused me so much of frustration and anxiety. All the manager said sorry. Sorry doesn't help when u waiting for food to break your fast. And the sticker was black so it shows how cold pizza was delivered. Their service is pathetic and disgusting.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Jun 2016, 09:38
Official

Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)