SW
Samantha W
1 reviews | Active since Aug 2017
25 Nov 2019, 20:15
Pathetic Service
Definitely not impressed with the Key Largo store in Boksburg. Not the first time that they messed up my order. Always have a problem with the one Pizza that doesn't get delivered. The people don't check orders before handing over to the driver.
Debonairs service quality is extremely poor for the high prices they have. Can't even get hold of the store and they don't even compensate a customer for their error! And I paid online! Otherwise I wouldn't have paid at all for such ridiculous service! Always pay for extra cheese and there's harldy anything on!
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 09:01Hi Samantha
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply16 Dec 2019, 09:01
Official
Hi Samantha
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***