Pathetic service

I called @ 19:15 to order a pizza, spoke to Thando, almost an hour later the pizza is still not delivered. I called again@ 20:10 I can't remember the name of the person I spoke to, he asked for my number to check my order, he said he can see my profile but he can't see any order, he then say he will call me back. I waited, I was not called back. @ 20:31 I called again and I spoke to Master(manager) who said he can see that my order was put through @ 20:10, I said no.. that was the second time I was calling to check my order, it means the person I spoke to who said he can't see my order only put the order at that time. Master said he is sorry the driver is on his way.. he should be there anytime. I waited.. mind you.. I stay 5 minutes away from princess crossing... I called again for the 4th time now @ 20:55.. when I called their number it said they are now closed but they will transfer me to an available manager. Guess what.. Master again picked up.. I said.. its me again.. I still haven't received my order.. he said it shows that the driver is on his way.. I said but that's what you said 30 minutes ago, he then said he will call the driver and check how far he is. He came back to me, to say the drivers cellphone is on voicemail. I was so angry, I dropped the line. Just when I was preparing to go to bed @ 21:10 my phone rang.." you have a delivery" so now the delivery takes 2 hours at Debonairs? When I told the driver that I ordered this pizza at 19:15, he just said " we are very busy.. some they don't even get their pizza delivered, you lucky I came" . It means Thando did not put through my order in the first place. Such a pathetic service!!