1 reviews | Active since Jan 2020
Pathetic service
Im very disappointed and disappointed by the service I'm receiving from debonairs, on the 27/12/2019 I ordered online with your dobsenville branch and they delivered a burnt pizza, I logged a complaint Sametime and I was advised that I will be contacted in 1 day, till date I'm still waiting for that call. I then took my time and sent through an email on the 30/12/2019 till today no response.... What do I have to do in order for debonair to attend to my query. Is this the customer service/experience you are striving to provide to your customers, who on earth sells a burnt pizza to their customer and have no decency to at least call , u are indeed disrespectful to your customers...... My order number was #***3
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team