SG
Soldier G
1 reviews | Active since Sept 2018
05 Sept 2019, 19:55
Pathetic service
Debonairs pizza app confirmed order 3hours ago and still not delivered the pizza ordered and paid for already online.
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Replies (2)SG
Soldier G's updateReviewer Update
06 Sept 2019, 09:02It's now the next morning and still no pizza nor a refund from this branch Mega city umlazi and they don't even answer the phone when try to call them querying this matter.
SG
Soldier G's update06 Sept 2019, 09:02
Reviewer Update
It's now the next morning and still no pizza nor a refund from this branch Mega city umlazi and they don't even answer the phone when try to call them querying this matter.
Debonairs Pizza's replyOfficial
08 Sept 2019, 14:17Hi Odaine
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply08 Sept 2019, 14:17
Official
Hi Odaine
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***