TM
Tarryn M
1 reviews | Active since Mar 2014
24 Jul 2019, 20:16
Pathetic Service
I ordered the on the double at 7:08pm and was told that my order will take 30 to 40 minutes to arrive. I also asked the lady to change my contact number. I was just about to call again at 7:58pm to follow up on my order and as I looked out the window I spotted the motorbike
The driver was giveny incorrect contact number and was just about to drive off when I arrived.
I had to pay R 139.99 for cold pizza.
I don't think I will support the Bluff branch again.
Helpful (0)
Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
07 Aug 2019, 15:12Hi Tarryn
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply07 Aug 2019, 15:12
Official
Hi Tarryn
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
TM
Tarryn M's updateReviewer Update
07 Aug 2019, 18:55It's a little to late for an apology.
You guys took 2 weeks to respond,your service really is pathetic and I do not acct your apology.
You guys took 2 weeks to respond,your service really is pathetic and I do not acct your apology.
TM
Tarryn M's update07 Aug 2019, 18:55
Reviewer Update
It's a little to late for an apology.
You guys took 2 weeks to respond,your service really is pathetic and I do not acct your apology.
You guys took 2 weeks to respond,your service really is pathetic and I do not acct your apology.