SP
Sonika P
1 reviews | Active since Jul 2019
01 Jul 2019, 12:11
PATHETIC SERVICE
I placed an order at 10:22 today online, the store closest to my house was offline but the web gave me an alternative store to place an order,, the order was received by the store, almost TWO HOURS LATER I called the store because I have not received my order... THEN THEY told me that I ordered at the wrong store..... WHY DID NO ONE CALL AND TELL ME THAT THEY CANNOT PROCESS MY ORDER? Now I have waited TWO HOURS for NOTHING. This is nonsense! AND bad service, it's pathetic.
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Debonairs Pizza's replyOfficial
15 Jul 2019, 16:03Hi Sonika
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please send us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please send us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply15 Jul 2019, 16:03
Official
Hi Sonika
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please send us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they would like to escalate this to both the store manager and the area manager. Please send us the branch name so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***