pathetic service

I went online to order a pizza. I received an email saying my order has been cancelled as they don't deliver in my area. Online say that it must be in a radius of 5km I'm 0.8km away from them. They called me back telling me he can't deliver to my address and that they don't have an delivery bike.<br> <br> I decided to phone them and place an order over the phone for delivery and had no problem they can deliver. I asked how long it will take and he said about 20 - 30 minutes because the last time I waited for more than an hour, being the good person I am I decided to pay for a cold pizza<br> . <br> 30 minutes later debonairs phoned again to get my address again. <br> <br> Its already 30 minutes later again.<br> <br> Waiting an hour now for my pizza. <br> .<br> My pizza arrived after an hour and 10 min, ice cold and then the delivery guy has no chance<br> <br> There policy is if the red dot is black its free, it's a lie, he took out the pizza and the dot was black and said its not free i have to pay for a cold pizza. I told him to take back the pizza and I'm going to report it, this is now the second time it took more than an hour and i hope this will be read by someone who can do something about the poor service.