Pathetic service

Your branch in Strand Street CBD is pathetic!

Placed an online order at 10:07 Driver arrived at 11:12am with a cold pizza although the delivery address is only 1,2km away.

Opened my pizza, NO extra cheese as requested and paid for, contacted the branch to notify the manager Abigail on duty and she immediately puts her gaurd up wanting to argue over extra cheese. Very uncalled for as I am the customer. I then told her I'm not calling to argue but rather to let her know about my disappointing experience.She goes on to say that NEXT time I order, if she's on shift she will add extra cheese. Are you for real?

Because we had bitten into this dry cold pizza she advised that she will send back the driver to pick up our large triple decker with paid for extras and replace the pizza with a real deal as the 3 of us had already had a piece of this dry pizza. You've got to joking? R200 later, you have our cash and this is the best you can do? Im a big supporter of Debonairs, I've always been. Even had lunch there on Thursday.

Anyway, I simply called to inform her of our bad experience,however the way the situation was handled with the manager dropping the call in my ear is uncalled for.

I will never be back at this branch and will tell all my friends and family not to support this branch! Please give your managers property training. Customer service is key and ive been left with a bad taste in my mouth. Excuse the pun*