Pathetic service

I tried to call Dobsonville and the number was constantly ingaged.I tried the other method (On line platform) and I received the massage via sms that they do not have stock.I contacted the customer care and the lady by the name of Julian answered and told me she liased with the store owner and he confirmed the stock being available. Julian promised she will get the store to call me to replace the order. More than 15min lapsed and no one contacted me. I contacted the customer care the second time and spoke to Xoli who I had to relay to story over again, she could not assist and she redirected my call back to Julian who told me she cannot do anything I will have to drive to the store. At the time I have waistered more that an hour trying to place an order. I asked her is I can get the franchise owners contacts and she refused to give it to me. I asked for Debornars Franchise Managers contacts and I was advised I can only get his email. I do not see a point of an email because she will only respond to my mails tommorow and I want to eat now. The service overall for this outlet is pathetic and I hope the highest management can do something or just close shop because they are useless.the supercharge promised to call me back and I had to wait for more than 30 again to place an order.it took me more than 1hr 30min to try and place an order.when the sup returned the call she lies straight in my face to say she listened to me an Julian telephone call and I do not believe that.after this lengthy conversations she preferred my query to Jabulani and the guy by the name of Thabo contacted me to take my order. I asked him to order the same thing I ordered online. He advised me that offer is only available online so I will have to redo the order and appoint them as a delivery store.