Pathetic service!

I placed an order last Thursday as I worked late and had no time to still come and cook for my family. We ordered the triple decker deal, another pizza for my husband and the new chilli garlic extra.... 2 hours later and still no food.... My kids are now irritated and half asleep, I can't get through to the branch as it keep getting cut off when being out through.... The call centre agents are not helpful AT ALL, they not even interested in hearing the problem.... The manager then calls me back after multiple attempts of getting through and querying to only blame it on the driver saying "oh. I need to call the driver to find out where he is". The driver then pitches up 2 and a half hours later with an incomplete semi warm order. I asked the driver for the rest of my order and he says he needs to go to the branch to find out by them and someone will call me.... My kids are now asleep without eating and the supervisor eventually calls back and I ask if the outstanding order can be delivered the next day to which he agrees as I was not about to inconvenience my now asleep family with me going out. The next day come and nothing..... Up till today nothing.... I have called, sent an enquiry via the website and still nothing. PATHETIC SERVICE HONESTLY