Pathetic Service

Friday evening. Placed an order using Debonairs App. Confirmation sms sent at 19:19. <br> My first call was at 20:09 asking for status on my order. 10 - 20min until delivery I was told.<br> My second call was at 20:34. I was told by customer service lady that all pizzas are out. Spoke to Tanya a supervisor she apologised said she would call me back in 5min. <br> 20:49 place call to Customer Support.<br> 20:52 call from Tanya to say pizza is definitely out just a few minutes more. <br> 21:09 I called to cancel the order. Tanya offered to remake pizza to which I refused.<br> 21:19 Driver shows up at my door. I sent him away.<br> Today received a call from an area manager who's only offer is an apology and his assurance that the pizza quality would still be good after 45min in the car if the lady at the counter is to be believed.<br> All round shocking service. I asked to speak to an owner of the franchise but he won't phone an irate customer after service like that.<br> Really shocked at such shoddy service.