Pathetic service!!!

<p>I am so sick and tired of such pathetic service that your company produces!!! I placed an order online for an on the double special at 6:41pm on the 29/06/2017. At 7:45pm I got tired of waiting for your delivery guy to deliver a pizza that is supposed to arrive withing 45 minutes so I jumped in my car and drove to the Chilli Lane branch in Sunninghill. At the counter I was told that it would take 12-15 minutes for 2 pizza's to be made. So I told the manager that I had placed an order online but have not received it as yet. The assistant at the counter said that the store was busy and that is why I had not received it as yet. The assistant then confirmed my name and told me that my order had left the store already. The manager then tried to phone the delivery guy, who told her that he was approaching the gate of my property. Frustrated, I then told the manager to tell him to leave the pizza's with my wife and I will pay at the store. I then paid and left the store. As I arrived home, I saw the delivery guy driving away which meant he had only just arrived at my home before I arrived. I arrived home at 8:08pm, and my wife had confirmed that the pizza arrived at 8:04pm. She had also confirmed that the dot on the box was black, which according to the box means that the pizza was free. According to my GPS, the store is 2.7km away from my house which is equivalent to around 6 minutes. Now I find it ridiculous that firstly, I have to wait 80 minutes to receive a pizza that should take at most 45 minutes to arrive. Secondly, to be told that the store is busy and that is why I had not received my order, and lastly to have to pay for 2 cold pizza's. If debonairs cannot keep to their promise of the pizza being free if the dot is black then you are a bunch of *****. I want my money bac****</p>