LB
Luke B

1 reviews | Active since Oct 2011

27 Mar 2015, 14:30

PATHETIC SERVICE

I called Debonairs Bellville today at 12:40 pm and ordered 3 real deal pizza's to be delivered to my work which is not even 5km away. At 13:25 i called again as the pizza's had not yet arrived and was told by the lady on the phone that i should go wait in front as the delivery person would be there shortly. At 13:40 nobody had delivered my pizza so i called once again and was told that the delivery man had left 15min ago so should be there shortly. Eventually the pizza arrived at 14:05, 1hour and 25min after placing the order. It took that long to make and deliver 3 small pizzas to a place less than 5km away. To make things worse, after i paid for the pizza and went up to eat the pizza's were cold and was forced to warm it in the microwave. This is really pathetic and resulted in us not being able to enjoy the meal we were looking forward to eat.<br> <br> If this is the type of service i get from Debonairs Bellville, then i'll rather take my business somewhere else.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply30 Mar 2015, 08:19
Official
Hello vtecboy5,

Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)