Pathetic, rude, arrogant, unhelpful "manager"

I ordered pizzas from Debonairs Bluff branch as I usually do if I’m unable to go to the outlet myself. I spoke to Nselo Ngcobo and placed my order for 2 pizzas. She took my address down and in any case it should have appeared on their system. If they listen to the recordings, I clearly said 14 as I have lived here all of 25 years. When the pizza was delivered, the top box had a red dot and the bottom box had a black dot. The gentleman who delivered the pizza had the boxes in his warm box until I arrived at the gate to receive the parcel. I have video footage of this as my house is surrounded by cameras. It will prove that I went to the gate and then only did he remove the pizzas from the box in which it is delivered. I went to the gate because I didn’t want him to be attacked by my dog. The footage will prove that my claim is true. I paid him in full because I know that they might deduct the loss from him, if he only took payment for one pizza. I will never allow someone to be punished for what is not his fault. In fact, it was not his fault because he was given the wrong address. He was told to deliver it to No 2, not number 14. He then phoned my son, whose number appeared on the order and my son gave him the correct address. I phoned Debonairs to enquire about the promise that if the dot is black the pizza is given free. My intention was not to score a free pizza, but rather to check how well this promise works. Bongi answered my call and knew nothing about how this red dot/black dot thing works!!! At a loss, she said she will pass the message to the manager who will call me back. The recording of this call will prove what I claim. I was shocked to receive a call from a very rude woman, Sorita Maharaj, who has no s****s on how to handle queries, nor does she have any telephone manners. She asked me if this was number 2 (and my road address) without identifying herself. Thinking that she was a call centre agent trying to sell me alarms systems or holidays, I told her that this was number 14. Then she went into a tirade, saying she has the number 2 on her order. I then realised she was from Debonairs. I told her this was not my fault as the person who took my address down had obviously got it wrong as I had repeated my address to her when placing the order. Instead of listening to me, this rude, obnoxious, mannerless woman then launched into an attack on me personally!!! I simply asked her for her name and she gave her first name and told me very rudely that she knew who I am – that I am with consumer watch etc. I can’t understand what this had to do with my query as I had only told her I am Mrs ……, not my job description! She doesn’t stop talking and blamed everything she could for the order turning black. She said it was windy (admittedly so), and that he must have taken it out and had to wait at the gate etc etc. I have footage to prove that he hadn’t taken it out of the Debonair warm box and that I went to the gate to fetch it and that I immediately noticed that the top box was red and the bottom one was black. In fact even 10 minutes after, the red box remained red!!! So it had nothing to do with the weather. Also, I asked her whether I didn’t have a right to complain or to draw her attention to something that was wrong. She was shouting and having fits of rage as she couldn’t even stop to listen to what I was saying. Not even a single word of apology, just ranting and raving and blaming me. I couldn’t stand her insults and handed the phone to my husband who very calmly told her that we were not trying to get a free pizza but trying to draw their attention to the problem, and to see how they handle the query, with regard to their quality promise. Sadly, this woman Sorita has not been trained well and also the staff at Debonairs, Bluff are very ******** of the black and red dot! Sorita, besides being rude to a loyal customer, also showed her arrogance, impatience, deprived mentality, harshness and bad nature. We were calm at all times. In any case with her going on and on, it was hard to get in a word to explain to her why we phoned. Please listen to the recording you have of our conversation and you will realise how lacking in s****s this woman is. Again, I repeat, I did NOT ask her for any favours or free pizza, I was pointing out a shortcoming to her and I didn’t deserve to be treated with such contempt and rudeness, especially dragging my profession into it, because I was calling as a regular customer, not as a consumer watch journalist or in any other portfolio that I hold. I am deeply disgusted and disappointed by Bluff Debonairs and how they treat loyal clients. I am hoping that someone who reads this complaint will take some action over this and re-train Sorita and the staff on customer care and politeness and to train them to become courteous, not to bark at clients.