1 reviews | Active since Oct 2018
Pathetic Pizza & a Manager that Lies.
I ordered a Standard Chicken & Mushroom pizza yesterday, at 9:27pm from Debonairs Pizza Bluff. The store accepted my online order. At 22:16, when I called, I was told that the driver had left with my order. My pizza arrived at 22:34 & upon questioning the driver, he said that they took long to make the pizza & apologised. Upon opening the box, I was horrified. Instead of Tomato Base, they used Sweet & Sour sauce. The pizza had sour and uncut onions, the pizza had about a pinch of cheese & all the toppings fell off the pizza. I attempted to call the store & there was an automated voice that said I had "reached them outside of business hours". This is absolutely pathetic from Debonairs. Having worked as a Manager for a Debonairs store before, this absolutely disgusts me that Debonairs Pizza Bluff can send out such horrible food with the wrong toppings & ingredients. I want an immediate response to this as I will be taking this up with Famous Brands as well. The Manager blatantly **** to me when I called by saying that the driver had left, when the pizza had not even been made on time. To top that off, the pizza was absolutely pathetic.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
