sL
sune L
1 reviews | Active since Aug 2012
26 Feb 2019, 10:20
pathetic online service
i received a birthday voucher, i tried to place an order but the website kept giving me issues and when i finally came to the last step it says i have used my voucher???? i phoned and they said i must talk with someone on the live chat. i spoke to Nonku and he said i must wait 2 to 7 hours because i have used my voucher????? i have NOT used my voucher i want to order food and now i have to wait 2 - 7 hours??????? all of this just to order a damn pizza?????????
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Replies (1)
Debonairs Pizza's replyOfficial
05 Mar 2019, 16:27Hi Sune
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell the branch name so we can escalate this to both the store manager and the area manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell the branch name so we can escalate this to both the store manager and the area manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply05 Mar 2019, 16:27
Official
Hi Sune
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell the branch name so we can escalate this to both the store manager and the area manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Please tell the branch name so we can escalate this to both the store manager and the area manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***