PATHETIC, ***********, UNRELIABLE - 30-06-2020

If there was an option to give no star I probably would. I will be reviewing on Hello Peter. Most pathetic *********** service ever and this will surely be last time that I go there. So this evening at 18:25 I placed an order for Pizza with Debonairs Goodwood, this was followed up by sms which I received at 18:28. When I got there the gentlemen at the door where I sanitized my hands and did temperature testing allowed my in nicely and sent me directly to the counter after he asked me am i here for collections. When I went there I spoke to this guy for my order he then went to the back and said to me 5min it will be out. In the beginning he told me it will be ready in 20min, I got there at 18:46. Anyway while waiting the extra 5min 2 other gentlemen came in and just paid collected and left within a minute. I then thought to myself why the **** did I place an order when I am waiting here like an idiot. I am not one to make a scene when coming to food as i get concerned about things people could possibly do to spite one you know not that im saying this is the case here. I went back to him and again asked how long boet, he said 1min. This made me believe this idiot never put in the order I asked for and that sms meant absolutely nothing. When I asked him the second time his damn mask was also down (like not over his mouth) and he asked the ladies behind the tellers WHERE THEY BUSY MAKING THE PIZZAS about my order etc and when turning back to me he pulls it back up. I mean duuuuuude its corona and you busy with food, I would expect that ALL STAFF masks STAYS over mouth and nose ALL THE TIME. Besides the mask my patience was over as then the time was 18:59 and I just walked out vrek hungry as I re**** on a quick take-away from DEBONAIRS. Kuk service debonairs, get your **** together so other customers can be satisfied with a better service. I wont be back to your branch though #****edoffcustomer