PATHETIC INCOMPETENCE - Debonairs Silverton

So as I guess like all of us currently in lock down, our little family was ecstatic to find out about the fast food industry coming back to life finally.

Excited and salivating for some awesome pizza I got on my Debonairs app and proceeded to order some delicious doughy goodness.

I had expected them to be busy thus allowed an hour to pass before phoning the call center and being informed that our delivery was on its way and had left a minute prior to my phone call from our allocated store.

Excited for our food's arrival we waited eagerly for the deliver to come.

When we reached the 2 Hour waiting mark I started to wonder what is going on and then proceeded to phone the call center again. Now 4 hours later and i have finally managed to get a hold of the in-store line only to be met with a RUDE and CLUELESS employee. He then proceeded telling me that they are really busy so i must wait, not even offering up any sort of apology for 4 HOURS of waiting. This then pushes me to lose my cool and go off on the *********** person who then adds a promise of only 35min more. I also attempt to get a hold of the customer service center shortly after that conversation.

Now you would think this story has a happy ending, well it does not. We never received our order or an explanation nor a REFUND. I had already paid for the food online and thus spent money (which is not overflowing at the moment) but had been met with DISGRACEFUL INCOMPETENCE.

TRULY PATHETIC