WP
Wesley P

1 reviews | Active since Jun 2017

04 Jun 2017, 13:12

Pathetic Debonairs

<p>After ordering a pizza at debonairs at 7.19pm last night at a cost of R141.80, I had a terrible experience with debonairs Westgate mall.</p> <p>Firstly the pizza arrived at my house at 10.30pm after numerous phone calls and the manager kept on telling me the driver is on his way.</p> <p>Secondly when the pizza arrived there was hardly any thing on it, and was as flat as a biscuit.</p> <p>When I called the manager (Tawe) this morning he came up with so many excuses as to why this happened which I was not in the mood for.</p> <p>All I asked him how is he going to resolve my issue and he told me that I should of called debonairs right back at 10.30pm and return the pizza.</p> <p> </p> <p>I am very disappointed and unhappy with the service they rendered.</p> <p> </p> <p>Thank you</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 09:38
Official

Thank you very much for taking the time to report your experience with our Westgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)