Pathetic customer service from store manager charity at tokai store and driver Patrick

I would like to make the biggest complaint about this store, this even 29/11/2029 my wife placed a order via telephone @ 21h05, she gave them direct instructions that they need to deliver the order to our front door as at the time she was alone at home with our 2 young kids and that she cannot come collect the order st the gate of the complex i which we stay, there has been a history of the drivers not wanting to enter the complex as apparently it is unsafe, or in their words the store does not want them to deliver inside the complex where I live, my wife advised that the guy that took her order was very polite and she complimented him on his great service, after 1 hour had elapsed my wife informed me that she contact the debonairs in two attempts as this has now reach the 1 hour 3o minute mark, they then advised her that her that the order is on the way, after 20 minutes my wife informed me that the driver calls her to say he is at the gate and she needs to collect the order at the gate, she then informed him that she cannot do so as she has 2 young kids and cannot drag them out in the cold at 22h50 the even to collect the order, the drive by the name of Patrick then informs her that he cannot come into the complex as he was told by the manager that he should not come in and that she needs to contact the store to speak to the Manger, my wife contacts the store and the store number is closed at 22h00 already and the drive knew this, she then contsct the driver once again and she explains to the driver that she cannot contact the manager as the store is closed, at this point I return home from work while she is on the phone with the drive Patrick and she asked him for his name and he refuses to give his name and drops the call, she then contact him once again to ask what his name is and he laughs and refuses to give his name at this point I was disgraced by the service that was offered and my wife explains to me the situation, I then decide to go to the gate if the complex furious about the disprect I just over heard on the telephone call, I approach the driver and ask him what gives him a right to laugh at his customers while on the phone and gives them false information to contact the store knowing the store is closed and the order is now already 2 hours late, as I am speaking to the driver there are another two customers at the drivers car already which he had called to collect the order as he does not want to come inside they are as well waiting over 2 hours for their orders and are hungry and they collect their orders I then Inform the driver for his late delivery and lack of customer service and disrespect that I am only going to make a payment for half my order. He then orovided me his name after I had asked him, I told him I refuse to make full payment due to what had happened he told me it is not up to him to make that call and it is his manager but the store is closed he then provides me with his manager of the tokai stores name and number which is charity, which I had spoken to in the past before about the order that someone had provided me with the wrong pricing and I had requested for the recording in which I am still waiting for, she did not accept my call but then communicated over whatsapp and told me " if this is about pricing of the order its this price" not asking what I contacting her for, the pricing was the last instance and she told me over the phone if I don't like the price I should return the order and finished and kla, she then communicated to me that she is not in office and she will have this looked in tomorrow and I should return the order not taking into account that I have waited over 2 hours for my order just for me to return the order and continue as if there was no issue, I then told her I want my order as my kids need to eat andnthe service is bad and the driver still refused to come to my door after I told him I will pay full price if he delivers to my door as request and also in their service, my wife at this point had ask the neighbour to keep a eye on the kids and came to see where I was as this is now nearly 30 minutes the driver then contacts the store manager charity on his cellphone and she answers and he oases the phone to my wife that explains the situation and that she now had to have someone loom after our kids so she can come get her order after 2 hours, the store manager charity told her " she is sleeping and I suggest you do the same", this was told to my wife after the kids is waiting to eat she was still speaking to the manager and the manager just ignored the call and left the call running and she never responded for over 5 minutes while the drivers airtime was busy running out the driver the proceed to put in half price for the pizza at this point we toom the pizza from the driver as it was already cold and the policy states if the dot is not hot it's free. I would like the regional manager to see this complaint and contact myself as this is the second instance of pathetic customer service from the store manager that lacks customer experience on a whole new level