1 reviews | Active since Jun 2021
Pathetic customer service
I placed an online order on debonairs pizza website on the 1st of june 2021. I received an immediate phone call from one of the staff members to say that they dont have the sidr i ordered death by chocolate so she is sending me wings and there is no bell peppers in stock so i asked for pineapples to replace the bell peppers.the food was delivered an hour late ice cold the wings were not cooked properly and had a bad smell.i called in the store debonairs phoenix plaza gem city branch in durban kzn and they did nothing about it they kept telling me a manager will callback and no one did i did speak to manager once she said she will get back to me and no one did.i laid online complaints on their website and till today i have had no feedback.they have no customer care whatso ever i used so much of airtime to keep calling and no one did nothing about it. I called in last night again i spoke to a managet thabongile she said the day shift manager will me first thing today manager and her name is melissa i am still waiting for her to call me. I still have the wings and stuff kept because i was asked to make my family starve that night as this order was their supper and keep the food for me to be helped by debonairs this was said to me by a staff member i spoke to the morning on a phone call on the 2nd of june 2021.
Phoenix rebro centre gem city branch in durban kzn has not gotten back to me over a week now i had made like 3 to 5 calls sent 2 online complaints sent comaints via emails.the workers make you a fool every time you call in keep saying speak to manager manager comes on the call i will speak to senior manager and doesnt ever call back. No one responds to online and email complaints or telephone complaints.they give a dam and the workers act like we dont know what we are talking about like we ordered from deboniars out of this world that they dont know some can find the order on the system some cant.they told me to keep the food as proof and make my family starve the never they have. unsatisfactorily pathetic ********* poor ******* service and customer service i was promised a call last night from a night shift manager that she has passed me details on to a day shify manager and i will be called first thing today morning when my order was placed on june 1st 2021 no one ever called me back.my order was placed in the night around 7pm si what does it have to do with a day shift manager.ridiculous service..extremely frustrated and dissappointed
Phoenix rebro centre gem city branch in durban kzn has not gotten back to me over a week now i had made like 3 to 5 calls sent 2 online complaints sent comaints via emails.the workers make you a fool every time you call in keep saying speak to manager manager comes on the call i will speak to senior manager and doesnt ever call back. No one responds to online and email complaints or telephone complaints.they give a dam and the workers act like we dont know what we are talking about like we ordered from deboniars out of this world that they dont know some can find the order on the system some cant.they told me to keep the food as proof and make my family starve the never they have. unsatisfactorily pathetic ********* poor ******* service and customer service i was promised a call last night from a night shift manager that she has passed me details on to a day shify manager and i will be called first thing today morning when my order was placed on june 1st 2021 no one ever called me back.my order was placed in the night around 7pm si what does it have to do with a day shift manager.ridiculous service..extremely frustrated and dissappointed