PATHETIC CUSTOMER SERVICE

<p>On the 01/01/2017 I placed an online order with Debonairs Pizza. I placed an order at approximately 20:00 on the Debonairs website and was sent a confirmation e-mail that my order was accepted by the store and that it was being processed. At 20:40, I decided to follow-up with my order by calling the store. After numerous failed attempts and further investigation, I was under the impression that the store was closed.</p> <p> </p> <p>My wife then called the branch in Musgrave and asked to speak to the Manager (Nokotula) to explain the situation and enquire if the Florida Branch was closed. Nokotula said that she will call the branch on the cell contact number and revert to me. After some time I did not receive any response from Nokotula and decided to try the Musgrave Branch again. Here again, the phone just rang uncontrollably. At approximately 20:00, I received a return call from Nokotula stating that she thinks that the store is closed as she could not get a hold of them on the cell number. I then questioned her as to how it was possible that the system sent me a confirmation email that my order was being processed if the store was closed and that that was unacceptable. She said that the system would still do that even if the store was closed. She offered to process my order and deliver it to me, but said it would be determined on how far I was from their store. I was rather irate at this point and told her not to bother.</p> <p> </p> <p>My wife and I then drove to the nearest McDonalds and purchased supper. On our return at approximately 21:40, I received a call from the Debonairs driver saying that he was at my flat with my order. I told him that I was under the impression that they were closed as they had taken so long to deliver and that I could not get a hold of the store. I questioned as to what the delay was and he said that they were extremely busy. I told him that I had already bought supper and that I did not want the order. He then went away.</p> <p> </p> <p>This is really unacceptable service which left me rather hungry and upset. It could have been avoided if the store called to explain that they were really busy, or if even they answered the phone to respond to follow-up calls. Furthermore, I did call the Debonairs Customer care number and did leave my name and number for someone to call me as the call centre was closed at the time. No one did.</p> <p> </p> <p>I then wrote this email and forwarded it 2 timed to Debonairs Customer Care with no repsonse, I therefater called their customer care line again and spoke to Thandi. She said that they have not yet received the email but that they will probably receive it soon and revert. Its been a week and I still have not been contacted.</p> <p> </p> <p>This is rather pathetic customer service.</p> <p> </p>