LM
Lebohang M
1 reviews | Active since Jun 2018
06 Dec 2019, 23:31
Pathetic client service Rankuwa branch!!!!!!!!!!!!
Today (6/12/19)I ordered a pizza at debonairs Rankuwa at 6pm and i was advised that i would get my pizza at 8pm. I then callled at 8:30 and they said they a're busy I asked that the manager calls me back and nothing happened. Then I called again n they hung up...it's now 23:28 and nothing has been done let alone from the manager...
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 12:27Hi Lebohang
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 12:27
Official
Hi Lebohang
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team