1 reviews | Active since Mar 2019
Pathetic behavior
Hi I ordered debonairs pizza at 8pm on the 28th of February I stated to bring a card mechine on the arrival of the delivery the driver did not bring a card mechine and gave me attitude. The driver took the pizza back to the shop I called and told the manager if I don't get my delivery in the next 10 minutes I'm going to put you guys on hello peter and please tell your delivery guy to sort his attitude because it's not our fault he didn't bring a card mechine and I have a screen shot stating I need a card mechine. The manager advised she will make me a new hot pizza to my surprise when the pizza was delivered the manager reheated the pizza as it was stuck inside the pizza box really disappointing. Durban Phoenix Plaza branch
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,