Pathetic and disrespectful service.

I ordered a pizza on the 2nd of August and was told it would take 30 to 45min. I recieved it an hour and half later. When i called to ask why it was late the consultant said they very busy when i asked if they cant send out a sms to let us as clients know they running late the consultants over the phone started laghing at the guy who was helping me when he explained he doesnt speak english well i said thats fine and took it as an insult for them laghing.i asked for the manager and they transfer mevto midwater debonairs who when i ask for the manager they said she is out and dont know when she will be back. I called customer care line and was promised to sent to the management team but i only got a phone call from a person by the name of Bridget who when i asked why so late she said the systems are slow. I called customer care again and they told me they would call me back its now the 11 and nobody called me back. I went to order another pizza on the 8th of Sep. And asked for bridget to talk but again she wasnt there and i spoke to another lady who said she would ask Bridget to call back and i am still waiting the same goes for the customer care i called them aswell and they promised the same thing but still i am waiting for a solution.

So my question why is debonairs so quick to take our money but slow for customer service? Why do we have a customer care line of we dont care about the customers? When i asked this at the store the consultants lagh at me. This is truly pathetic and inconcieted service.

If debonairs wants to employ me to train their staff on customer servi e then let me know so it doesnt happen again.