Pathetic After Service

On 17th Feb, we purchased pizza(over R300) for guests that we had. On eating this for supper, we were biting into ****roaches mixed in the fillings. The next day I called Debonairs Newclare, spoke with Senzo who advised that they just had the pest control guys over, they seem to be having this problem. They clean "but the ****roaches run away". He asked if he should replace the order, I said I will let him know within a few days. After speaking to my hubby, we decided that seeing that this is a problem, we don't want pizza from them, either a refund or as the owner owns the Steers, reluctantly we would rather have Steers. Called him back on Monday, then spoke with Prince(Senzo was not in), had to relay the story again, he said no, can't do that. I said well then a refund, he said pizza only. I asked to speak with the owner, whose name is Zak as per Prince, well the owner is not available to handle this. Anyway no calls, came through so I called Debonairs Customer Care, relayed the entire story again, was given a Case # CAS812628-I rcd a call from someone wanted the story again, by now I was exhausted of relaying this complaint, asked him to listen to the recording which is attached to the case number. Never heard from them. I went on social media(fb), I get dm'd saying that a "team" will contact me and they are chasing this up. This is their standard response. I did a Google review, apparently the owner responded, asked to click on the contact details page(he could have referred to the CAS # & got all that, anyway did that too..................Yet I await any feedback from Debonairs Customer Care or the Owner!!!!!!!!!!!!!!!!!