PATHETIC

<p>I was sent an ad advising that should I download the app my first order will be 50% off.</p> <p> </p> <p>I tried placing the order whilst on the phone with a call centre consultant .Before I could confirm the order the order was placed without the discount.</p> <p> </p> <p>On querying this Buyile the so called team leader tells me she will call the branch and sort it out .</p> <p> </p> <p>She d****nt call back.I call the branch who advise me to re place the order .The app doesnt accept the voucher claiming that the it has been used befoe.</p> <p> </p> <p>I mention all this to Buyile who tells me she cannot take responsibilty for the app I must call ********** .The phone is off the hook .I call Buyisile again who claims that she cannot help me (custome care huh?)</p> <p> </p> <p>SHe is rude ,arrogant and inefficient she does not have the ability to resolve an issue and does not know the first thing about follow up.</p> <p> </p> <p>I called several times tryinjg to get hold of the manager Karen Poli according to Thandeka Mavibele thats how you spell her name .</p> <p> </p> <p>She prounces he name as Mavimbele but spells it as Mavibele on confirming spelliung she insists I give her the spelling ,very arrogantly .</p> <p> </p> <p>I call again ,thsi time Chrisy Ncube answers,I ask her how many consultants do they have as I have spoken to many she tells me instead of asking how many consultants why dont you just tell me your problem .</p> <p> </p> <p>She again transfers me to Buyilie who asks how can she help me ???????I have expolained my issue 100 times she clearly stated she canot help .</p> <p> </p> <p>So if Debonairs does not take responsibilty for their app who does ?</p> <p> </p> <p>Pathetic service .Pathetic attitude .No sense of customer service whatsoever.</p> <p> </p> <p> </p>