1 reviews | Active since Oct 2016

28 Oct 2016, 20:41

Pathetic

<p>We ordered two pizzas online at 19:22 and paid for it online. An hour later nothing has arrived. When I called Debonairs Columbine Square at 20:27 I was advised that there is no record of my order even though I received a confirmation SMS. Pathetic service fr debonairs. I expect a full refund.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Nov 2016, 16:41
Official

Thank you very much for taking the time to report your experience with our Columbine Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)