JE
Jeanne E

1 reviews | Active since Jun 2016

21 Jun 2016, 16:33

PATHETIC!!!

<p>We're nice people. We both work in the hospitality industry. We always tip the driver, and even pay when the pizza is cold.</p> <p>But today Debonairs Margate puts the name to shame.</p> <p>At 16:00, I place an order, online. At 17:00, the shop phones me. The manager says the driver was just outside my house, and nobody was home. Yet on the order, I wrote that they should give me a missed call when they're outside. This didn't happen, I heard no doorbell, plus I was outside looking for the driver just before they phoned. But yet we re-confirmed the address, i made sure they knew that it was Uvongo and I went outside to wait. Leaving my phone inside with my boyfriend.</p> <p>After sitting in the cold for what felt like an eternity, my boyfriend comes storming outside, on the phone with the manager. It was 17:40.</p> <p>The manager had the audacity to say we gave him the wrong adress, yet it was the same adress we used the previous night!!!</p> <p>This is unacceptable in the age of GPS...</p> <p>Worst service we've received in our lives!</p>

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Jun 2016, 08:03
Official

Thank you very much for taking the time to report your experience with our Margate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)