JE
Jeanne E

1 reviews | Active since Jun 2016

21 Jun 2016, 16:21

PATHETIC!!!

<p>We're nice people. We both work in the hospitality industry. We always tip the driver, and even pay for the pizza when it's cold.</p> <p>But today, Debonairs Margate, puts the name to shame.</p> <p>At 16:20, I order a pizza, online. At 17:00 the shop phones me, to tell me the driver was outside my house, and nobody was home. Yet I wrote on the order they should give me a missed call when the driver is outside. They didn't do that, I heard no doorbell, and conveniently, I was outside just before the shop phoned me. But, we re-confirmed the address, I made sure they new it was in Uvongo, and I went outside to wait, leaving my phone inside with my boyfriend. After sitting in the cold, for what felt like forever, my boyfriend comes storming outside, on the phone with the shop. It was 17:40. And the manager had the audacity to tell us the address we gave them was wrong.</p> <p>Yet it was the same address we used when we ordered the previous night!!!</p> <p>This is unacceptable in the age of GPS. </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Jun 2016, 08:01
Official

Thank you very much for taking the time to report your experience with our Margate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)