Pathetic!!!

I am surprised by Debonairs service!!.. Firstly my pizza was 1 hour and 30 minutes late, I was told to wait an hour which I thought was crazy but agreed, when I called the store and hour and 18 minz later I was told by the manager if I don't want the pizza I should send it back... yeah I was kind of shocked at his response. Secondly, my quality promise red dot was black!! Which means my pizza is cold... but if u complain to Debonairs they will blame their delivery guys or even cut their salary which is very unfair.... This is the second week I had to fight for food... so I would like to ask Debonairs and the management at Brackenhurst, what is more important to u, attitude u give to a customer or valued customer service???... I would honestly say it's really sad and pathetic to have to fight and take such an extreme measure just to get proper service... and to mister manager of brackenhurst it's not just about the pizza, it's about giving a value demand to customers who continue to support ur store even though u don't stick to the quality promise given by Debonairs :) .