1 reviews | Active since May 2018
Pandaras
I am writing a review regarding Debonairs Pizza Celtis Ridge.
I ordered Pizza at 18:30 and at 19:30 the wrong order comes. I ask the Delivery person who calls himself Pandaras, what happened to my order, he goes on to tell me that I must just cancel the order. Which was confusing to me, wondering how could this gentleman tell me to give up on my order, this sounds like working against the company? So I ask him to go pick up my order, which he said he will do, and at 21:30 another driver named Jabu is delivering to my neighbours and I ask him about my order and he goes on to tell me that Pandaras refuses to return because I am broke. Which to me is insulting as I have been waiting for hours for a Pizza that was never coming. So eventually Jabu kindly fetches my order. May I humbly request that my Cell number be removed from your database because today was the very last time I order anything from Debonairs. Therefore will not need to receive your smses.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
