PAID FOR ORDER THAT WASNT DELIVERED! HAVENT RECEIVED REFUND TILL TODAY!!!!!!!!!!!!!

YOU GUYS DONT EVEN DESERVE 1 STAR, CUSTOMER SERVICE IS APPALLING! FRIDAY THE 1ST NOVEMBER 2024 AT 18:38 I MADE AN ORDER FOR DELIVERY & MINUTES LATER I GET A CALL FROM THE DRIVER THAT HE HAS MY ORDER BUT HAS BAD NEWS AS HE CANT DELIVER THE ORDER TO MY HOUSE. I THEN TOLD HIM THATS IMPOSSIBLE OR WEIRD RATHER AS IVE ORDERED AND GOTTEN THE DELIVERY WITH NO HUSTLE BEFORE. I THEN SPOKE TO THE OWNER EBRAHIM MOHAMMED WHO TOLD ME HE IS NEW IN THE BUSINESS & HAS RECENTLY TAKEN OVER THE STORE, FIRSTLY THAT HAS ZERO TO DO WITH ME ,SECONDLY DOES DEBONAIRS NOT UNDERGO TRAINING WITH THEIR NEW FRANCHISE PARTNERS BECAUSE HE MADE HIS PROBLEMS MINE! HE THEN FURTHER TOLD ME HE REVERSED THE TRANSACTION WITHOUT EVEN COMMUNICATING IT TO ME OR ANYTHING, HE SAID REVERSAL SHOULD TAKE ABOUT 2/3 HOURS ITS TUESDAY THE 5TH NOVEMBER2024 AND HAVENT RECEIVED ANYTHING!!!! I HAVE BEEN COMMUNICATING WITH THE MANAGER AND SENT PROOF OF MY STATEMENT BUT HE KEEPS SAYING IT WILL REFLECT.. OWNER CLAIMS ORDER WAS OUT OF DELIVERY ZONE BUT THEY GLADLY TOOK MY ORDER & MY MONEY NOW ITS SEEMS HARD FOR THEM TO REFUND ME.. I EVEN ESCALATED THIS ON X AND WAS CALLED BY TSHEPANG MALOTHE WHO PROMISED TO CALL ME BACK AND SORT THE SITUATION OUT BUT IM STILL WAITING TO DATE.. I DO NOT WANT EMPTY APOLOGIES ALL I WANT IS MY MONEY AS SOON AS YESTERDAY.. AND HONESTLY I WOULDNT ADVICE ANYONE TO GO TO THIS BRANCH IN PARTICULAR IN FACT ITS PEOPLE LIKE THIS THAT RUIN THE BRAND NAME!!!!