1 reviews | Active since Apr 2010
Overcharging!!
I made a purchase on the Debonairs app on the 1st Jan. The total came to R314.80(Order # ***2) as shown on the orders in the app. Upon arrival at the store I was charged R344.70. I then debated this with your staff and they refused to give me the food at the app price. I then ended up paying R344.70. This was at the seapoint store.
What makes me more angry is that I called your call centre on the 3rd of Jan and explained my case. The agent said the store would call me back in 48 hours. It is the 8th today and I havent received a call from anybody.
Is this the type of service received through this entire company as you clearly dont value your customers. This really angers me with people efficiency. The next post is all social media. I demand a response immediately
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.