Overcharged for delivery and very poor customer service

Good day

I had placed an order yesterday using the debonairs app, as I have done so before.

I paid for the delivery and the order online using my Card.

After a few minutes I got a call from the store saying that I didn't pay for the delivery and the driver spoke to me asking to me pay cash and said that "we have to use our own money for the delivery" and really didn't wanna deliver my meal so thinking that I did not pay for the delivery I agreed to pay him upon delivery for the delivery. When he arrived, late, I paid him R20 for delivery then when I checked the online slip he gave me it said R184. 90 and the order that I placed for the pizza alone was way less so I checked my app and there boom I had paid for delivery online.

I feel like I was ****med out by the driver for a few extra bucks. So in total for delivery alone I had paid R15 (online) + R20 cash = R35. 00

That is a ridiculous amount for delivery.

Please I would like a reason as to why the lady and the driver that called me from the Chatsworth Debonairs with number *** had told me I hadn't paid for delivery. Surely they could have seen the receipt.

Your assistance will be highly appreciated. I had sent and email as well to the email address on the app *** and still haven't received a response. Really pathetic service indeed.