RJ
Raveen J
1 reviews | Active since Aug 2015
04 Jan 2019, 10:08
Overcharge on credit card
Used Debonair's Online service on 24/12/18 placing an order for R129.90. I was charged twice on my credit card. I spoke to the operator online and was assured it would take approximately 72hrs for the reversal. After receiving nothing I approached the branch that I ordered from and was told that they have a COMPANY handling online finances. Bongani the store Manager asked for bank statements which I provided. I was then assured that the money will be reversed by the 03/01/19 into my account. I now firmly believe that Debonair's has taken my money and it would not be refunded. I will never and would advise and caution people when using this pathetic online service.
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Debonairs Pizza's replyOfficial
08 Feb 2019, 15:59Hi Bongani
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and will would like to escalate this to the store manager and the area manager. Please send us the branch name so as one of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and will would like to escalate this to the store manager and the area manager. Please send us the branch name so as one of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply08 Feb 2019, 15:59
Official
Hi Bongani
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and will would like to escalate this to the store manager and the area manager. Please send us the branch name so as one of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and will would like to escalate this to the store manager and the area manager. Please send us the branch name so as one of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***