Hellopeter
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1 reviews | Active since Jun 2016

27 Oct 2017, 22:27

over two hours with still now food

I placed an order at 20h38 just to be phoned an hour later to tell me that they don't have stock on Subs.... the online payment was made after ordering...

They offered to replace the sub with a pizza where the price is similar - Agreed to that....but the person who phoned me did not sound like she wanted to be at work on a friday...

Another 30 minutes passed just to be phoned again... they were all confused and wasn't able to confirm that a payment was made....

Another 20 minutes passed.....Another phone call.... the driver is now on his way..... i'm still waiting...

It took Debonairs just over two hours to finally deliver the food that I ordered.... needless to say that i'm now so ****ed i didn't even want to eat anymore...

The Philip Nel park branch will be the reason why Debonairs lost me as a loyal client.

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Replies (2)
's update27 Oct 2017, 22:38
Reviewer Update
So the guy even pitched up with a part of the order missing... offered to bring it tomorrow morning... Tried phoning the number that they phoned me on... it states "Please hold to speak to an available manager" and then just cuts off.... This is the worst service ever!!!!!!!!!
's update31 Oct 2017, 18:19
Reviewer Update
They brought the outstanding part of the order to me on Sunday the 29th.... I spoke to the manager who simply stated that there's nothing that they can do about this.... How can this be his answer????