PD
Phila D

1 reviews | Active since Aug 2011

19 Aug 2016, 18:37

Over an hour delivery - Debonairs Midway Mews

<p>We ordered a pizza on Friday 19th August from Debonairs pizza at Midway Mews.</p> <p> </p> <p>We ordered the pizza at 7:02 and it arrived at 20:25....A WHOLE HOUR LATE!!!!!! To make matters worse, the pizza was smashed (hardly resembled a pizza), pieces all on the top of the box, stuck every. LOOKED LIKE SOMEONE HAD THROWN UP ALL OVER THE BOX. It was cold and IT WAS THE WRONG ORDER!!!!!!!</p> <p> </p> <p>The branch doesn't have the best service but this takes the cup. Over an hour for delivery.....WE SENT IT BACK.</p> <p> </p> <p>Shameful</p>

0
Replies (2)
PD
Phila D's update19 Aug 2016, 19:31
Reviewer Update

Manager called and resolved, sent us another pizza so this has been resolved.

Debonairs Pizza
Debonairs Pizza's reply21 Aug 2016, 10:05
Official

Thank you for bringing the matter forth and we are glad that the matter has been resolved.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)