Over 2.5 hours and still no delivery

Item: Debonairs Pizza
Rating: 1
Author: Tshepo M

So on Friday the 1st of Feb i ordered a meal from Debonairs Banbury crossing and got a message that the order was accepted and it will be with me shortly. however after an hour of not getting my order i called the store where I was on hold forever and got no help.

after about 80 minutes of waiting I decided to order from another establishment where the food was with me within 30 minutes... then the driver rocks up hours later after i have eaten my food and climbed into bed.

i do not think i will ever use this service again, if you are extremely hungry , forget debonairs delivery, they are a sham

Helpful (0)

Replies (1)

Debonairs Pizza's replyOfficial

08 Feb 2019, 14:19

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team

Customer Care Line: 086 ***

Debonairs Pizza's reply08 Feb 2019, 14:19

Official