Out of cheese, poor staff attitude, no mgt reply.

On Friday 25 March, I left my kids in the queue at Debonairs OR Tambo around 9pm. 15 minutes later, the kids came to me and informed me that the shutters had been slammed in their faces as they had run out of mozzarella cheese. How does a pizza house at a busy airport, on a public holiday run out of a core ingredient - cheese? The staff at the shop were rude and kept asking me why I should have pizza without cheese as if I am the one responsible for the provision of cheese. I immediately logged a complaint on the Debonairs site and got a reference number (On Sunday morning) - 185450. I also went on Twitter and complained on #Debonairs and (On Saturday) was asked to DM my details so that they could contact me which I did. Today, Friday 01 April (A week later), I am yet to get any response on both these channels. Clearly, the complaint was not important to Debonairs and they have no intention of addressing the concerns raised! This means that the attitude of management responsible is as poor as that of the staff at the shop!