SS
Shane S
1 reviews | Active since Mar 2015
01 Apr 2015, 14:26
Ordered online and no deliviery
Ordered online and after an hour and 10mins of waiting called them and they said that our order is on the way and they would call us back and tell us exactly where it is. After they didn't call back we called them and they told us that they hadn't even printed the order for the kitchen so we would have to wait another hour. They weren't helpful or knowledgable about how their orders are handled.
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Debonairs Pizza's replyOfficial
02 Apr 2015, 09:57Hello Shaneschwulst,
Thank you very much for taking the time to report your experience with our Rondebosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Rondebosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Apr 2015, 09:57
Official
Hello Shaneschwulst,
Thank you very much for taking the time to report your experience with our Rondebosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Rondebosch branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)