1 reviews | Active since Aug 2014
Ordered food never got delivered.
We ordered 1 meaty triple decker and 1 5 sausages triple decker and poppitz. We placed our order 17:55. The lady on the phone I cant remember her name said it will be 30 mins. At 19:09 we phoned Debonairs Parow again and asked where our order was. They said our pizzas are standing there and it wil be delivered now. We got a phone call back saying they have no bases and our pizzas cannot be made untill much later. Now to my knowledge why did they lie to us in the first place and secondly how pathetic can a branch be if they dont have bases of one of your signature pizzas. I won't order from Debonairs again in the near future its pathetic. Our phone number we used for the order was *** you can check it on their systems.
Thank you very much for taking the time to report your experience with our Parow branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Parow branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)