SH
Shaun H
1 reviews | Active since Nov 2015
15 Apr 2016, 13:08
Ordered at 11:51
I ordered a pizza and coke from Debonairs in Gardens, Cape Town. <br> <br> I placed the order online, at 11:51 so that it can be delivered at 1pm (for lunch).<br> <br> 5 Minutes before lunchtime, they call me to say that the delivery will be late. I mean why?? I ordered before 12 pm. Surely it doesn't take more than 45 minutes to prepare a pizza? Its way past 1pm already, why do you have an option to deliver before/at 1pm if you cant deliver?<br> <br> Bad management?
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Debonairs Pizza's replyOfficial
18 Apr 2016, 11:34Hello Sherion01,
Thank you very much for taking the time to report your experience with our Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply18 Apr 2016, 11:34
Official
Hello Sherion01,
Thank you very much for taking the time to report your experience with our Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)