Order was late and eventually not delivered

I ordered Beef Tripple Decker Pizza at 19H26 today and I spoke to a Lungile or Slungile who advised me that it would take an hour for me to get my order. I said ok and waited. At 20H26 I called again and queries about my order. Lungile assured me that the order is on its way. I complained and told her that normally it takes 40min to have the pizza delivered and I have waited for an hour. And that Debonnairs says if your pizza is late, its free. She agreed with me but blamed the delay on the rain. I then asked to speak to her manager...he basically told me that I have to be patient as they are very busy and was not apologetic. I asked home to call me...my airtime was running low...he called but argued with me and said the pizza is only free if the dot is not red. It was now after 9 oclock...still no pizza...until I realised that there is no pizza coming. For a pizza *****...im very disappointed at the service this Debonnairs offers...my kids slept hungry and I waisted over R30 in airtime for pizza I never even got to eat! I don't understand why people go to work and not do their jobs.What kind of a manager is that man...he was totally unapologetic and impatient with me!!!