TM
Tshepiso M
1 reviews | Active since May 2019
04 May 2019, 18:43
Order taken but no Delivery still waiting
I ordered a pizza at 05:37pm and they took my order but funny enough I haven't received my order and it says the restaurant is closed now and their number is not going through.
What *** service is this? Why accept my order knowing it won't be delivered or even prepared nxa.
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Replies (1)
Debonairs Pizza's replyOfficial
14 May 2019, 16:48Hi Tshepiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply14 May 2019, 16:48
Official
Hi Tshepiso
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***